Covid-19 update 2

27th May 2020 by Frank West2

It has been 2 months since I last posted about Covid-19 and how the lockdowns are impacting our ability to ship games, so I wanted to let you all know how things stand right now.


US / Canada

I am pleased to confirm there are still no restrictions on our US and Canada shipments, which means any orders placed will still be delivered.

This may change in the future, but I will post another update should this happen.

UK

We are now able to ship to the UK again, although the shipping time will be a little slower than usual as our warehouse is running with 20% of their normal staff to maintain a safe working environment.

Everyone else

Our other fulfilment centres have started opening and are now shipping some orders, but unfortunately not to most locations.

Due to the lack of passenger flights travelling the world, the price of shipping to other countries has drastically increased for most destinations and we are seeing surcharges appear and disappear all the time. Due to the constant change, we cannot safely predict which regions can be shipped to and which cannot through our store.

As a result, I am still listing all countries other than the US / Canada / UK as “on hold” and any shipments to these countries will not be sent until the shipping situation improves.

However, I will personally review orders each week and any orders we can ship out that week will be sent.

I am very sorry I can’t offer a clear continuous update and hope you understand this is due to the daily changes in the situation which are well outside of my control.


I am very sorry for this and hope to be able to get games to you again soon.

In the meantime, I hope you stay safe.

– Frank

Frank West

Frank West is a gamer and designer based in Bristol, UK. He published his first board game, The City of Kings, in 2018 and now works on other games and organising events in the local area. His goal? To design and publish games focusing on immersive themes, fun mechanics and beautiful components. If you have any questions or would just like a chat, feel free to get in touch at any time!


2 comments

  • Claudio Pagni

    18th June 2020 at 10:41 am

    Hi Frank,

    any news about my order #SH3291?
    Are there problems in shipment to Italy?

    Many Thanks.
    Regards,
    Claudio Pagni

    Reply

    • Frank West

      19th June 2020 at 12:00 pm

      Hi Claudio,

      Unfortunately I can’t post details about orders in the comments for security reasons. If you would like to get in touch via the support pages I’ll be happy to respond to an email.

      Thanks!

      Reply

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