Support - The City of Games

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Everything else

If you have any other queries not covered above, then please email frank@thecityofgames.com

or you can contact us via physical mail:

The City of Games
Runway East
1 Victoria Street
Bristol
BS1 6AA

Please keep comments friendly, any rude or degrading comments will be removed.

15 comments

Tünde Czímer
21st January 2023 at 2:48 pm

Hi Frank,
I’ve just watched your video about Isle of Cats solo mode. (Thank you, it makes the game really clear!)
I could see a wooden box in the top right part of the screen. Was it included in the game box? Just because I recently bought the Hungarian version and this nice little storage part is missing from it. Should I complain because of it, or was it added by you?
Thank you,
Tünde

Reply
- Frank West
  23rd January 2023 at 11:19 am
  
  Hi Tünde, I’m glad you found the video helpful!
  
  The wooden storage system is part of the Big ‘2-minute’ Box, you can find a little more information about it here.
  
  https://thecityofkings.com/games/the-isle-of-cats/accessories/
  
  I hope this helps!
  
  Reply
Silja
25th February 2023 at 4:39 pm

Hi!

First of all, I’m very fond of The Isle of Cats. However, I would like to make one suggestion for future editions. I played the game with a color blind person and they had difficulties seeing the differences between some of the colors. Could you use more contrasts or maybe add symbols for better accessibility?

Reply
- Frank West
  27th February 2023 at 11:37 am
  
  Hi Silja,
  
  Inside the game box you should be able to find 4 colour cards which were designed to assist people who have difficulty seeing colours. The approach used was to build icons in the form of unique shaped tails into the artwork, which has been tested to work well with varying levels of colour blindness.
  
  I apologise if the implementend techniques did not work for the player at your table, but if these cards were missed, I would recommend trying again while using them.
  
  I hope this helps.
  
  Reply
Zeke
28th May 2023 at 2:38 pm

The Kickstarter Edition of Isle of Cats says it comes with 6 large wooden cats. But to play with 5 or 6 players, I need to order the Late Arrivals expansion as well. Is that correct? Thank you.

Reply
- Frank West
  28th May 2023 at 4:48 pm
  
  Hi Zeke, that is correct.
  
  The base game includes everything needed for 1-4 players
  The Late Arrivals expansion includes everything needed for 5&6 players
  
  The Kickstarter extras provide additional items that upgrade both the base game and the Late Arrivals expansion. If you don’t have Late Arrivals you can still use everything in the Kickstarter content and the extras will be there should you need them in the future.
  
  I hope this helps.
  
  Reply
Ryan Kinnaman
5th July 2023 at 9:24 pm

Is this available at GenCon?

Reply
- Ryan Kinnaman
  5th July 2023 at 9:25 pm
  
  Race to the Raft KS edition and extras?
  
  Reply
  - Frank West
    5th July 2023 at 9:30 pm
    
    Hi Ryan,
    
    I can confirm Race to the Raft will be available at Gen Con.
    
    There will also be a limited supply of the extras and KS content at the start of each day.
    
    I hope to see you there!
    
    Reply
Ryan Kinnaman
5th July 2023 at 9:40 pm

Can I preorder? What is the booth number?
Thanks

Reply
- Frank West
  5th July 2023 at 9:43 pm
  
  Hi Ryan, the booth number is 2758.
  
  Unfortunately, I am unable to take pre-orders for the show.
  
  Reply
Vladimir
14th July 2023 at 1:15 am

Hello.
I would like to buy several boxes of ‘Race to the raft’ board game with shipping to Poland, but I am afraid that I will have to pay additional customs duties. As far as I know, there is a custom limit about 150 euros for the goods from non-European countries to the EU zone.
I am right?

Reply
- Frank West
  14th July 2023 at 10:48 am
  
  Hi Vladimir, all of the shipments I send to the EU are sent with all the VAT and custom fees paid, so you’ll receive your order without having to pay any extras. So for my store at least, there’s no limit you need to worry about.
  
  I hope this helps!
  
  Reply
electro
17th July 2023 at 9:44 pm

Hi Frank –

I just ordered the ‘Bag o’ Cats’ extras to replace my base game cats, but I also have the Late Arrivals expansion set. Does the Bag o’ Cats come with an Oshax meeple to accommodate this, or is there an option to purchase a large silkscreened Oshax sepatately, or or will I just have to live with a set of mismatched cat meeples?

Thanks for all you do.

Reply
- Frank West
  18th July 2023 at 12:15 am
  
  Hi electro, thanks for the order.
  
  The Bag’o’Cats includes 6 of the orange, red, blue, green, and purple cats in the large, silkscreened design, it does not contain any Oshax.
  
  The Kickstarter Pack includes 1 of each of the colours, including the Oshax, which can be used for the player pieces.
  
  I hope this helps.
  
  Reply

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