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If you have received a damaged component or are missing a part then please click here.
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If you have a question regarding a recent order, please email frank@thecityofgames.com and be sure to include your order number, or simply reply to your order confirmation email.
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For information on stocking our games please click here.
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If you have any other queries not covered above, then please email frank@thecityofgames.com
or you can contact us via physical mail:
The City of Games
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26 comments
Tünde Czímer
21st January 2023 at 2:48 pm
Hi Frank,
I’ve just watched your video about Isle of Cats solo mode. (Thank you, it makes the game really clear!)
I could see a wooden box in the top right part of the screen. Was it included in the game box? Just because I recently bought the Hungarian version and this nice little storage part is missing from it. Should I complain because of it, or was it added by you?
Thank you,
Tünde
Frank West
23rd January 2023 at 11:19 am
Hi Tünde, I’m glad you found the video helpful!
The wooden storage system is part of the Big ‘2-minute’ Box, you can find a little more information about it here.
https://thecityofkings.com/games/the-isle-of-cats/accessories/
I hope this helps!
Silja
25th February 2023 at 4:39 pm
Hi!
First of all, I’m very fond of The Isle of Cats. However, I would like to make one suggestion for future editions. I played the game with a color blind person and they had difficulties seeing the differences between some of the colors. Could you use more contrasts or maybe add symbols for better accessibility?
Frank West
27th February 2023 at 11:37 am
Hi Silja,
Inside the game box you should be able to find 4 colour cards which were designed to assist people who have difficulty seeing colours. The approach used was to build icons in the form of unique shaped tails into the artwork, which has been tested to work well with varying levels of colour blindness.
I apologise if the implementend techniques did not work for the player at your table, but if these cards were missed, I would recommend trying again while using them.
I hope this helps.
Zeke
28th May 2023 at 2:38 pm
The Kickstarter Edition of Isle of Cats says it comes with 6 large wooden cats. But to play with 5 or 6 players, I need to order the Late Arrivals expansion as well. Is that correct? Thank you.
Frank West
28th May 2023 at 4:48 pm
Hi Zeke, that is correct.
The base game includes everything needed for 1-4 players
The Late Arrivals expansion includes everything needed for 5&6 players
The Kickstarter extras provide additional items that upgrade both the base game and the Late Arrivals expansion. If you don’t have Late Arrivals you can still use everything in the Kickstarter content and the extras will be there should you need them in the future.
I hope this helps.
Ryan Kinnaman
5th July 2023 at 9:24 pm
Is this available at GenCon?
Ryan Kinnaman
5th July 2023 at 9:25 pm
Race to the Raft KS edition and extras?
Frank West
5th July 2023 at 9:30 pm
Hi Ryan,
I can confirm Race to the Raft will be available at Gen Con.
There will also be a limited supply of the extras and KS content at the start of each day.
I hope to see you there!
Ryan Kinnaman
5th July 2023 at 9:40 pm
Can I preorder? What is the booth number?
Thanks
Frank West
5th July 2023 at 9:43 pm
Hi Ryan, the booth number is 2758.
Unfortunately, I am unable to take pre-orders for the show.
Vladimir
14th July 2023 at 1:15 am
Hello.
I would like to buy several boxes of ‘Race to the raft’ board game with shipping to Poland, but I am afraid that I will have to pay additional customs duties. As far as I know, there is a custom limit about 150 euros for the goods from non-European countries to the EU zone.
I am right?
Frank West
14th July 2023 at 10:48 am
Hi Vladimir, all of the shipments I send to the EU are sent with all the VAT and custom fees paid, so you’ll receive your order without having to pay any extras. So for my store at least, there’s no limit you need to worry about.
I hope this helps!
electro
17th July 2023 at 9:44 pm
Hi Frank –
I just ordered the ‘Bag o’ Cats’ extras to replace my base game cats, but I also have the Late Arrivals expansion set. Does the Bag o’ Cats come with an Oshax meeple to accommodate this, or is there an option to purchase a large silkscreened Oshax sepatately, or or will I just have to live with a set of mismatched cat meeples?
Thanks for all you do.
Frank West
18th July 2023 at 12:15 am
Hi electro, thanks for the order.
The Bag’o’Cats includes 6 of the orange, red, blue, green, and purple cats in the large, silkscreened design, it does not contain any Oshax.
The Kickstarter Pack includes 1 of each of the colours, including the Oshax, which can be used for the player pieces.
I hope this helps.
Delia
22nd November 2023 at 8:34 am
Hi Frank,
thanks a lot for all your job and making available a lot of of old sold out promos!
I was able to recover the last two mini expansions I missed from The city of kings! Now it is complete even if I missed your KS.
Although I did not miss The isle of cats and Race to the raft KS. Thus I am already ok with these two amazing games.
Kind regards,
Delia Volpi
Frank West
22nd November 2023 at 5:15 pm
Hi Delia, I am really glad to hear you managed to get the last expansions and hope you have a fantastic holiday season.
Václav Němec
1st August 2024 at 12:58 pm
Wooow, you have all the expansions with extras on stock again 😮 I have to have everything 😀 Love the game since day 1!!!
Hope it will stay in the shop till next month 😀
Frank West
2nd August 2024 at 12:02 am
Yes! It is nice to have everything available again. I’ve got a good amount of everything right now, so I would expect them all to still be in stock next month.
Vaclav
2nd August 2024 at 8:36 am
Really good! We have just played yesterday and have to say, I really need those plexi covers on players boards 😀
Salary is near, it might be okay then 😆
Thanks for the response!!
Ray
25th November 2024 at 5:14 pm
The Isle of Cats big 2 minute box looks great, but nowhere can I find the box dimensions. How big is big?
Frank West
25th November 2024 at 6:36 pm
Hi Ray,
The box is 30 x 30 x 17 cm, approximately 11.8 x 11.8 x 6.7 inches, making it the same length and width as the original box, but much deeper.
I hope this helps!
Zahraa
21st March 2025 at 9:09 am
Hello,
Do you have a loyalty program? Can we earn points and redeem them for rewards through your website or no?
Frank West
21st March 2025 at 1:45 pm
Hello Zahraa, I am afraid this isn’t something I offer.
Kriss
9th May 2025 at 1:33 pm
Can’t believe I missed Emberleaf on Kickstarter. I’m probably reaching here but is there any way of obtaining a copy of the Deluxe version upon release? You may have a spare one lying around you are using as a coaster! I would be willing to walk from Doncaster to personally pick up a copy (I could drive or postal services be involved but that has less dramatic impact). Whilst I am fully expecting the reply to be a polite “No”, I just wanted to congratulate you on creating such a stellar looking game and I wish you every success with it.
Kind Regards
Kriss
Frank West
9th May 2025 at 2:28 pm
Hi Kriss,
I’m sorry to hear you missed the Kickstarter campaign! Currently, the Deluxe version is sold out, but the individual items within the Deluxe bundle will be available via my online store once fulfillment starts next month. I’ll be adding a “notify me of launch” button to the store soon.
I hope this helps!