Taxes & Customs

If you would like to place an order on our store then we are happy to confirm any orders from the USA, EU, UK, and Canada will all be sent via local warehouses. You will not be expected to pay any extra costs on top of what is shown in the checkout, and you will not have to pay any import fees.

It is important however to make sure you use the correct store for your purchase.

In the rare occasions where we do not have part of your order available in your local warehouse, but do have it available at another location, we will contact you before shipping the item to discuss options to make sure you do not have to pay any extra money.

Rest of the World

For orders placed outside of the USA, EU, UK, and Canada, we will ship your order from the closest warehouse with stock available. Most often, we will ship these orders from the UK and it is up to you to be aware of any customs and import fees that might be applicable.

We continue to review our shipping options and warehouse locations on a regular basis and will update this page whenever changes are made.

Visit the worldwide store.


Replacement parts

If you have a missing or damaged item and would like to request replacement parts, then please complete the form here.

Request parts


Media application

If you would like to review or produce other media content of our games, then please submit your application here.

Submit Application